Privacy Policy

Welcome to Easehealthub ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and telemedicine services.

By using our services, you agree to the collection and use of information in accordance with this policy. Please read this Privacy Policy carefully.

1. Information We Collect

1.1 Personal Information

When you register or book a consultation, we may collect:

• Full name
• Date of birth
• Gender
• Email address
• Phone number
• Location/address

1.2 Health Information

To provide medical consultations, we collect:

• Medical history
• Current symptoms and complaints
• Medications and allergies
• Laboratory results and diagnostic reports
• Treatment plans and prescriptions

1.3 Payment Information

Payment processing is handled by secure third-party payment processors (Paystack). We do not store your complete credit card details on our servers.

1.4 Technical Information

We automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide medical consultations and healthcare services
• Maintain accurate medical records
• Process appointments and payments
• Send appointment reminders and follow-up communications
• Improve our services and website functionality
• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security
• Send important updates about our services (with your consent)

3. Legal Basis for Processing

We process your information based on:

• Consent: You have given explicit consent for processing your health information
• Contractual Necessity: Processing is necessary to provide our services
• Legal Obligation: Compliance with medical and data protection laws
• Legitimate Interest: Improving services and preventing fraud

4. Information Sharing and Disclosure

We do not sell your personal or health information. We may share your information with:

4.1 Healthcare Providers

With your consent, we may share information with other healthcare providers involved in your care, laboratories, or pharmacies.

4.2 Service Providers

We work with trusted third-party service providers for:

• Payment processing (Paystack)
• Appointment scheduling (Cal.com)
• Data hosting and storage (Supabase)
• Communication services (email/SMS)

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect the rights, property, or safety of our patients, staff, or others.

4.4 Emergency Situations

In medical emergencies, we may share necessary health information with emergency responders or healthcare facilities.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and monitoring
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal and health information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another provider
• Withdraw Consent: Withdraw consent for processing (may affect service provision)
• Object: Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your medical records and personal information for the period required by Nigerian medical regulations and professional standards. Generally, medical records are kept for a minimum of 6 years from the last consultation or as required by law. Payment and transaction records are retained as required by tax and accounting regulations.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and login status
• Remember your preferences
• Analyze website usage and performance
• Improve user experience

You can control cookie settings through your browser, but disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are intended for adults aged 18 and above. For patients under 18, a parent or legal guardian must provide consent and participate in consultations. We do not knowingly collect information from children without parental consent.

11. International Data Transfers

Your information may be stored and processed in Nigeria or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: